Quality of Service
TutorMaster does not guarantee that the assigned Tutor will improve the student’s academic grades. In addition to tuition, self-studying and paying attention in school is necessary in order to perform well in examinations. TutorMaster do however protect the Client and the Tutor through a Replacement And Refund Policy which is explained below under Replacement and Refund Policy.
Payment and Commission
Monthly Tuition Fees would be the quoted amount based on the requested number of lessons a month and the tuition rates. Half of the Monthly Tuition Fee for the 1st month only would be paid to TutorMaster upfront as commissions by the Client for rendering the matching service, the remaining amounts of the Monthly Tuition Fee will be paid to Tutor by you the Client after the last lesson of the month is completed. For subsequent months after the 1st month all tuition fees will be paid to the Tutor directly at the end of the 8 lessons or at the discretion of you and your Tutor.
TutorMaster is collecting payment upfront as there have been cases where TutorMaster were not able to collect payment after TutorMaster have provided the matching service. To be fair to the Client and the Tutor, TutorMaster provide a Replacement and Refund Policy for the First and Second Lessons explained below in the Replacement and Refund Policy.
Replacement And Refund Policy
The first 2 lessons would be a trial period for both you and the Tutor to decide if both the Client and the Tutor are a good fit for each other. During which the Replacement and Refund Policy will be in full force. If the Client or the Tutor rejects the assignment during the First and Second lessons both the Client and the Tutor are covered by the Replacement and Refund policy.
After First Lesson
For the 1st lesson the policy is in the favor of the Client, if the Tutor or Client rejects the assignment immediately after the First Lesson is completed and before the Second Lesson is conducted TutorMaster will do only a free replacement for the Client and the Tutor will not be compensated. The Tutor will however be assigned to the next available assignment which matches the Tutor’s teaching criteria.
After the First replacement if the Client or Tutor rejects the assignment on the first replacement lesson TutorMaster will do a 100% refund of the commissions only to the Client and not the replacement Tutor. However, the replacement Tutor will be assigned to the next available assignment which matches the Tutor’s teaching criteria.
After Second Lesson
In the event the Client or the Tutor reject the assignment immediately after the second lesson and before the third lesson is conducted TutorMaster will refund the Client 75% of the amount paid. The remaining 25% will go to the Tutor to compensate the Tutor for time and transportation costs. The Client will not need to compensate the Tutor.
Third Lesson Onwards
Once the 3rd lesson commences, the Replacement and Refund Policy will no longer be in force. Lessons conducted and payment terms will be solely at the discretion between the Client and the Tutor. TutorMaster will no longer be responsible for future engagements between the Client and the Tutor.
Because we are a Singapore registered company your interests are protected by Singapore Consumer Law. Click here for a step by step guide on how to file a small claim.
Rescheduling of lessons, and Cancellations
Cancellation Before First Lesson
In the event when the Assignment is cancelled by the Client or Tutor with at least 2 hours notice given to each other as well as TutorMaster before the First Lesson commences. TutorMaster will do a full replacement for the Client and the Tutor will not be compensated but will be reassigned to the next available assignment that meets the Tutor’s teaching criteria.
In the event when cancellation is initiated by the Client with no notice or less than 2 hours notice given. The Replacement and Refund policy will be void. Tutor Master will not replace or refund the client matching fees and the Tutor will be reassigned to the next available Tuition Assignment that matches the Tutor’s teaching credentials.
In the event when cancellation is initiated by the Tutor with no notice or less than 2 hours notice given. The Replacement and Refund policy will be in full force. TutorMaster will find a replacement tutor for the client with no additional costs. The Tutor in question will no longer receive anymore assignments from TutorMaster.
Rescheduling Before First Lesson
In the event that the Assignment is rescheduled by the Client or The Tutor before the lesson commences, the tutor or the client is responsible for informing each other and mutually coming to an agreement on the rescheduling and informing TutorMaster thereafter.
Qualifications and Authentication
TutorMaster has made it compulsory that the Tutor brings along his or her credentials on the first day for verification. NRIC and Student Pass for Undergraduates, University Certificate for Graduates and MOE Certificate for School Teachers. The Client has the right to and should verify the documents for authenticity. TutorMaster will not tolerate Tutors who attempt to cheat our Clients with fake qualifications and information and will report them to the Police.
TutorMaster will try to provide Clients and Tutors with the best match possible, but due to varying factors, TutorMaster cannot guarantee good results. While TutorMaster will try to resolve conflicts between Tutors and Clients, TutorMaster hold no legal liability for problems and disputes that arise. TutorMaster reserves the right to terminate or deny services to any party at any time.
TutorMaster reserves the right to amend our T&C at any time without prior notice to our Clients.
TutorMaster does not rent, sell, or share personal information about you with anyone except to provide products or services you have requested. TutorMaster will not publicly reveal any private information such as NRIC, uploaded certifications, handphone number, or full addresses, to anyone except when necessary in providing the services to the persons described below:
A Client is a person who makes a request for a Tutor with TutorMaster.
When a Client makes a request, the rough location, subject(s) and frequency of tuition lessons, special needs, and other information excluding personal information may be revealed or broadcasted to prospective Tutors.
TutorMaster will only reveal the full address and contact number of the Client to the Tutor that the Client has accepted, never to the public.
A Tutor is a person who registers with TutorMaster. When you register as a Tutor TutorMaster may ask for information such as your name, email address, address, handphone number, gender, occupation, qualification, and subjects you are interested in teaching. TutorMaster will not reveal your private information (NRIC, Certifications etc) to prospective Clients. Only when the Client have accepted the assignment, then TutorMaster will reveal the Tutor’s contact number to the Client. TutorMaster may also use your general information to create external ads in order to find Clients.
TutorMaster collects personal information when you register with us. TutorMaster may receive and record information on our server logs from your browser, including but not limited to, your IP address, session ID, the pages you visited and the time these pages were visited. TutorMaster uses information to customize the content you see, fulfill your requests for services, improve our services, and conduct research.
Though TutorMaster make every effort to preserve users’ privacy, TutorMaster may need to disclose personal information when required by law.
In the event TutorMaster goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information may be part of the assets transferred. TutorMaster will, prior to such an event, inform all our users in advance of 7 days via email to which you may opt out.
TutorMaster may update this policy. This policy may be updated or changed without prior notice.